If you really want to excel at customer service, we recommend role-playing a few common customer service scenarios with your team. Given the variable nature of interacting with customers, however, it’s easy to see how support center champs can benefit from some forward-thinking in dealing with tough customer service scenarios. This tells your customer that you don't have time for him or his concerns, so maybe he ought to take his business elsewhere. Google+ Pinterest Reddit. Basic role-play means one person will act as the customer and the other will act as the employee handling the situation. Customer service should be a conversation rather than a cold, lifeless script.
In other words, customer service is virtually everything. Customer Service Role Play Scenarios. Don’t feel intimidated by the word ‘role-play’, as it simply designates a training situation where an experienced member of a team plays the role of an angry (or otherwise disappointed) customer, and the other tries to come up with a solution.
However or whenever you use them, role-play customer service scenarios can help you train employees and, therefore, improve customer service in your organization.
Good customer service makes a client or customer feel special and unique, and this comes down to efforts made and behavior exhibited by you and your staff. In customer service industries, from fruit stands to cellular giants, how your employees treat your sales prospects affects how well your business succeeds.
Are you impatient, holding a finger up for quiet so you can answer the phone or address someone else's question? Find yourself in a customer service scenario and aren’t sure how to handle it? It can be fun if you’ve got some creative staff members! Share on Facebook Share on Twitter Share on Linkedin. Train your staff using role play to make sure they understand your expectations.
We’ve got you covered. Formilla Blog; Customer Service; 25 Customer Service Scenarios (And How to Handle Them) 25 Customer Service Scenarios (And How to Handle Them) Bill Widmer February 13, 2017 at 03:59 Customer Service. … Customer service role playing exercises are essential for improving your team’s skill-set, as well as for onboarding new hires.